DATA PROTECTION & GOVERNANCE

Privacy Policy

Last Updated: October 2026. DSR MATRIX Tech Enterprise ("we", "us", or "our") respects your privacy and is committed to protecting the personal and transactional data you share with us on dsrmatrix.com.

1. Information We Collect

When you purchase products or request custom engineering consultations, we may collect:

• Contact Information: Business email address, telephone/WhatsApp contact number, and company name.
• Transactional Data: Razorpay Payment ID, order amount, date, and product purchased. We do not store or process complete credit card numbers or UPI MPINs; all payment processing is handled securely by Razorpay.
• Technical Information: IP address, browser type, and device information for security verification and fraud prevention.

2. Purpose of Data Processing

We process your data exclusively to:

• Authenticate purchases and generate commercial software licenses.
• Deliver downloadable digital assets (software ZIP packages and license documentation).
• Respond to customer service requests and provide technical product updates.
• Comply with Indian tax, GST, and statutory accounting requirements.

3. Data Security & Storage

We implement bank-grade security protocols, including end-to-end AES-256 encryption, TLS 1.3 transit encryption, and least-privilege access controls adhering to ISO 27001 and SOC-2 principles.

4. Third-Party Sharing

We do not sell, rent, or trade your personal data to any external advertising platforms. Data is shared only with certified payment gateway processors (Razorpay) for the sole purpose of transaction execution.

5. Your Rights & Contact Details

You have the right to request access, correction, or deletion of your customer information from our systems. For data inquiries, contact our Privacy Desk at: info@dsrmatrix.com.

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